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From The CEO

Dear Customers and Partners,

Greetings! 2011 has been a busy year for DiCentral: we've been attending industry events, developing new supply chain solutions, updating our blog, and even garnering nods from notable supply chain publications.

All of this couldn't be possible, though, without customers and partners like you. Thank you for allowing DiCentral to supply you with the supply chain solutions that you rely upon, enabling you to meet trading partner demands and flourish in the global supply chain. If there is anything more that we can do, please contact us at team@dicentral. com or (877) 878-3334.

Have a relaxing summer and enjoy the newsletter!

Thuy Mai, CEO

Get Your Invoices E-mailed

To better protect the environment and provide more efficient service to our customers, we now offer billing delivery via email. If you are interested in or have any questions regarding this convenient form of invoice delivery, please contact

Help DiCentral Help the World

DiCentral Corporation

DiCentral North America

1199 NASA Parkway,
Houston, TX 77058
U.S.A
Tel. +1 281-480-1121
Fax. +1 281-480-1181

DiCentral Company, LTD, Vietnam

50/13 Truong Son Street
Ward 2, Tan Binh District
HCM City, Vietnam
Tel. + 84 8 8485 182
Fax: + 84 8 8486 462


DiCentral Limited, Hong Kong

16/F, Tesbury Centre
28 Queen’s Road East
Hong Kong

Tel: +852 3103 2879
Fax: +852 2861 2332


DiCentral Technology (Shenzhen) Limited

Room F, 11/F, Block B, Lushan Building 66 Chunfeng Road, Luohu District Shenzhen China.

Tel: +86 755 8232 2386
Fax: +86 755 8232 3637

 

DiCentral North America, Wisconsin

5215 N. Ironwood Rd.
Suite 216
Glendale, WI 53217
USA

Tel: +1 262-387-1140
Fax: +1 262-387-1150


www.dicentral.com

2nd Quarter 2011 Newsletter

Supply & Demand Chain Executive Announces Its 2011 Top 100

DiCentral Awarded by Leading Business Magazine "100 Great Supply Chain Projects"

Supply & Demand Chain Executive Magazine, the executive's user manual for successful supply and demand chain transformation, recently announced its ninth–annual listing of the Supply & Demand Chain Executive 100, highlighting "100 Great Supply Chain Projects."

DiCentral is being acknowledged for their collaboration with Gamo Outdoor USA. Gamo Outdoor USA, the largest air gun manufacturer in Europe, wished to switch EDI providers and to upgrade to SAP from a MAS 200 system. DiCentral provided its EDI Integration suite of solutions, established mapping to Gamo's trading partner community and continues to maintain the mapping. In addition, with DiCentral's EDI Integration, Gamo's trading partner community management is supported by DiCentral, allowing the company to focus more on core competencies.

Ten years ago, Supply & Demand Chain Executive announced its first "100" list of supply chain solution providers, consultants and other organizations that were helping lead the way in transforming companies' supply and demand chains. This year the magazine focused the criteria for its "100" feature on supply chain transformation projects that have had a significant impact on the companies going through the implementations.

Through an online submission process, Supply & Demand Chain Executive collected information on supply chain transformation projects, including information on the objectives, scope, timeline and results of the project. The submissions were evaluated by the magazine's editorial staff primarily based on: ambitiousness/ scope of the project; creative application of technologies/solutions/services used; extent of the business results/impact; and clarity of submission.

"Our goal with this year's '100' is to put the spotlight on successful and innovative transformation projects that are delivering bottom–line value to small, medium and large enterprises across the different functions that comprise the supply chain," said Barry Hochfelder, editor of Supply & Demand Chain Executive. "The projects featured in the '100' article can serve as a roadmap for supply chain executives looking for new opportunities to drive improvement in their own operations."

After receiving nomination forms, the Supply & Demand Chain Executive editorial staff identified applicants that best fit the stated criteria for the "100." DiCentral and other recipients will be featured in the cover story of the June 2011 issue of Supply & Demand Chain Executive, as well as online at www.SDCExec.com/ SDCE100.

About Supply & Demand Chain Executive

Supply & Demand Chain Executive is the executive's user manual for successful supply and demand chain transformation, utilizing hard–hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. On the Web at www.SDCExec.com.

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DiWeb: Easier, Faster, More User-Friendly

DiWeb recently underwent major updates, making it more streamlined than ever before. DiWeb, DiCentral's web EDI solution, allows users to instantly become EDI compliant with their trading partner community. No additional hardware or EDI software is required, thus reducing the costs and headaches associated with other EDI service providers. With DiWeb, EDI transactions are completed, validated, and transmitted effortlessly. Real–time visibility of the EDI process is built into the web application at no additional cost, allowing easy and efficient tracking of all EDI documents.

In addition, DiWeb allows users to meet customers' requirements and supply chain partners' requirements for Advanced Ship Notices (ASNs), electronic purchase orders, invoices, and more. As well, DiWeb offers QuickBooks compatibility, which extends a number of advantages to QuickBooks users including reduction in manual data rekeying and duplicate data entry, prevention of manual data entry errors, and the assurance that invoice data is accurate and validated before exporting to QuickBooks.

    Features of DiWeb:

  • No upfront software investment
  • Easy–to–use, easy to implement web solution
  • Connects to the majority of trading partners
  • Automatic email notifications
  • Options tab within account gives visibility of online billing
  • Forward transaction capability
  • No–hassle shipping and packing label options
  • Easy UCC–128 label printing
  • No label software required
  • Real–time data visibility
  • Multiple user login capability
  • Comply with X12, EDIFACT, and more
  • Unlimited number of users with unique user names and passwords
  • Ability to download purchase orders in an ASCII file format
  • 24–hour customer support
  • More and more buyers are mandating EDI to streamline their operations and increase order efficiency. In today's increasingly competitive marketplace, businesses need to stay ahead of the competition. DiWeb can help your business achieve EDI compliance, expand your customer base, and sustain a competitive advantage.

    Call toll–free (877) 878–3334 or email sales@ dicentral.com to learn more.

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Microsoft Convergence 2011

Convergence 2011 was held on April 10th – April 13th in Atlanta, Georgia, and it marked DiCentral's fifth consecutive year to exhibit at the conference. Our EDI experts and members from our channels team discussed EDI issues, trends, and the latest Dynamics solution for EDI integration.

Convergence is an annual conference hosted by Microsoft for the Microsoft Dynamics community. Microsoft's ERP suite includes Dynamics AX, GP, NAV, and SL. Approximately 10,000 were in attendance, including partners, Dynamics users and prospects, Microsoft personnel, industry experts, and members of the media. More than 400 sessions took place, covering Microsoft Dynamics and the latest Microsoft products.

It was recently announced that Convergence 2012 will be hosted in Houston, Texas, only miles away from DiCentral's headquarters! We hope to see you there!

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Charming Charlie and K&G Superstores Leverage DiCentral's Managed Services

Charming Charlie, a fashion accessory retailer, and K&G, an off–price retail chain, both source all of their EDI needs to DiCentral with the Managed Services solution. The companies recognized the benefits of leveraging a managed services offering and the accelerated growth gained through EDI automation. DiCentral's Managed Services provides the technical, consultative, and professional solutions to offer a complete turn–key EDI managed environment, enabling both Charming Charlie and K&G to exchange EDI communications with their respective trading partner communities while managing only a single data connection to DiCentral. This solution allows the companies to dedicate more time and energy on core competencies through eliminating the cost of maintaining an in–house EDI operation.

Why do retailers use DiCentral's Managed Services?

  • Globalization: Most retailers have several trading partners that are headquartered in Asia or Europe. This poses a number of complications, especially when considering invoicing and the differences of local laws and regulations. DiCentral has experience managing vendors across the globe, and with offices in China and Vietnam we have a worldwide reach.
  • Size of trading partner network: A growing trading partner network is one of the key causes of complications within supply chains. Retailers must spend valuable resources in order to maintain communication and compliance. DiCentral's expertise is in managing supply chain communication—our experience comes from connecting thousands of vendors to retailers and managing the substantial flow of information.
  • Core competencies: Retailers who maintain in–house EDI must divide their resources between EDI management and focusing on core competencies. DiCentral's Managed Services allows retailers to apply resources towards what they do best.
  • Key Benefits of Managed Services:

  • Reduce or eliminate cost of maintaining an in–house EDI operation
  • Dedicate more time and energy on core competencies
  • Increase support without increasing staff
  • Connect with all members of your external business community
  • Leverage low total cost of ownership with offsite hosting capabilities
  • Shift spending to a more predictable, ongoing expense
  • If you are interested in learning more about Managed Services, call (877) 878-3334 or email sales@dicentral.com.

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The DiCentral Blog: Our Newest Resource for Everything Supply Chain

If you haven't already, check out our blog at http://edi.dicentral.com. There are always new posts discussing the latest trends in supply chain development from the perspectives of industry specialists. Check back often and take advantage of the rich content that this new venue enables us to provide!

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DiCentral Participates in Making Strides Against Breast Cancer Walk

On May 7th, DiCentral took part in the American Cancer Society's Making Strides Against Breast Cancer walk. DiCentral's team, the DiStriders, helped to raise $1045 for the cause!

Since 1993, nearly 6 million walkers across the country have raised more than $400 million through Making Strides events to help fight breast cancer. Last year alone, dedicated supporters raised $60 million nationwide.

The Making Strides Against Breast Cancer walk enables the American Cancer Society to save lives by:

  • Helping people stay well by educating and empowering women to live healthy lives and reduce their risk for breast cancer, and to get screening tests such as mammograms to find breast cancer early, when it is most treatable
  • Helping people facing breast cancer get well by providing information, day–to–day help, and emotional support to guide them through every step of their breast cancer experience
  • Finding cures by investing in and conducting research that leads to groundbreaking discoveries into breast cancer's causes and cures
  • Fighting back by working with lawmakers to support laws that help women battle breast cancer and help all women get access to screenings and care
  • Visit http://makingstrides.acsevents.org to learn more.

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DiCentral's Customer Support: Based at our headquarters in Houston to better serve you

A company is only as strong as its customer support department—DiCentral gets this. We understand that the role of customer support is to embody our company's goal to simplify your business processes. So what can customers expect from DiCentral's support team?

Real People with Real Answers

Our customer support department is staffed by living, breathing people who are well-versed and well-trained in the ins and outs of DiCentral's offerings. The department is based at our headquarters in Houston, Texas, so you can be assured that when you have questions, we will have the resources to help.

The Multiple Customer Support Teams

DiCentral's customer support department consists of three teams: connections, customer training, and support. Each new customer is assigned to a member from the connections team; the connections team guides the customer from the point of purchase to the time that the solution is in production. Once the solution is up and running, the training team guides him/her through a series of training sessions. After the customer has successfully completed training and has become familiarized with the solution, he/she is then free to contact our support team with questions or issues.

Good to Know

Our support staff maintains regular hours of 7am–7pm Central Standard Time. Also available is the help tab, located at the top of your DiCentral account. This service is available 24/7 and offers a wide range of helpful information and tips. In addition, a helpful collection of training materials can be found on DiCentral's website www. dicentral.com.

Should you request a mapping change, you can rest assured that the change will take place smoothly and quickly, usually within 24 hours. Also, if it is determined that you have a unique application problem, you will be connected to a second level of support in order to adequately resolve the issue.

Customer support can be reached directly at or 281-480- 1121 option 3