From The CEO
Dear Customers and Partners,
Consumer confidence is on the rise. Banks are beginning to lend again. Now may be the time to prepare your company for the economic rebound and the inevitable increased demand for your products. In this environment we know you want to respond quickly to customer demand while continuing to cut costs. Integrating your EDI processes with your ERP and other supply chain work flow can accomplish these sometimes contradictory objectives.
EDI integration into your accounting, warehouse, or other supply chain processes allows expedited order processing and fulfillment. Data flow is automated, thereby eliminating manual data entry and costly errors.
DiCentral offers multiple options for integration, each tailored to meet your needs. We offer solutions that allow you to integrate your accounting/ERP package with the transactions you send and receive to and from your trading partners. For more specialized solutions talk to our experts about how our systems can integrate via flatfiles with virtually any system.
Thuy Mai, CEO
LET’S GO GREEN WITH DiCENTRAL BILLING
To help Our Environment And to Provide Better Service to our Customers We Now Offer Detailed Billing Online Please contact Sales Administration at salesadmin@dicentral.com to access your detailed billing.
Help DiCentral Help the World
DiCentral North America
1199 NASA Parkway,
Houston, TX 77058
U.S.A
Tel. +1 281-480-1121
Fax. +1 281-480-1181
DiCentral Company, LTD, Vietnam
50/13 Truong Son Street
Ward 2, Tan Binh District
HCM City, Vietnam
Tel. + 84 8 8485 182
Fax: + 84 8 8486 462 
DiCentral Limited, Hong Kong
16/F, Tesbury Centre
28 Queen’s Road East
Hong Kong
Tel: +852 3103 2879
Fax: +852 2861 2332
DiCentral Technology (Shenzhen) Limited
Room F, 11/F, Block B, Lushan Building
66 Chunfeng Road, Luohu District
Shenzhen
China.
Tel: +86 755 8232 2386
Fax: +86 755 8232 3637
DiCentral North America, Wisconsin
5215 N. Ironwood Rd.
Suite 216
Glendale, WI 53217
USA
Tel: +1 262-387-1140
Fax: +1 262-387-1150
www.dicentral.com
June 2009 Newsletter
DiCentral and the Pharmaceutical Supply Chain – McKesson Corporation Supplier Enablement
DiCentral, as a result of a successful corporate EDI enablement project with McKesson Corporation, has added over 170 pharmaceutical manufacturers (suppliers) to its list of DiWeb users. Exchanging Purchase Orders and Invoices with McKesson enables both sides to streamline the Order-to-Cash cycle of business. In order to get payment to manufacturers quicker, McKesson now can use reliable information sent through DiCentral’s internet based (SaaS) network and eliminate internal errors experienced with paper invoicing. Each McKesson supplier (manufacturer) using DiCentral’s DiWeb interface has unprecedented visibility into the data being traded between them and their largest VIP customers like McKesson.
Additionally, due to DiCentral’s open network technology, each supplier can add other important trading partners to their DiWeb account in order to exchange electronic data. The list includes other pharmaceutical industry players like, but is not limited to, Abbott Labs, Cardinal Health, Amerisource-Bergen, HD Smith, Medline, Morris Dickson, Oncology Supply, CVS, Rite Aid, Walgreens, and Drugstore.com.
DiCentral also has the ability to add additional pharmaceutical supply chain transactions to DiWeb accounts. The EDI 844 Rebate (or chargeback) transaction used in the pharmaceutical distribution supply chain is used by large pharmaceutical distributors to indicate to suppliers which products were sold at a discounted price to the hospital, clinic or group purchasing organization (GPO). In addition, the response transaction to the 844, called 849 Response to Rebate transaction, allows the supplier manufacturer to quickly determine which products to accept or reject rebate requests from the pharmaceutical distributor. The result is a more efficient process which saves time and eliminates errors.
DiWeb users may elect to accept the 844 on the web and click through to return an 849 back to the pharmaceutical distributor. The other method is to integrate the data to their backend Inventory or ERP system, provided the system can accommodate the data. To determine the most effective option for DiWeb users, DiCentral can provide an analysis of their unique system environment.
Please contact us at 281-480- 1121 option #4 or email
Turnaround Default Setting Feature
If you find yourself typing in the same data over and over to blank fields on the DiFiller form, you can set your own default data that will appear automatically in that field every time you open that form. All fields except data brought over from the PO can be pre-populated by utilizing this efficient feature. You can find out more about the Turnaround Default Setting by viewing a demonstration:
http://dicentral.articulate-online.com/0100542207
Customer Service at its Finest
DiCentral strives to be the best EDI solution provider in the industry. We take pride in providing advanced EDI solutions at reasonable prices. Complementing our offerings is first class support from our team of customer service representatives (CSRs).
Our CSRs take customer service to a new level, going the extra mile to care for our clients. They receive personal satisfaction when the customers’ needs are met and goals are achieved.
“It is rewarding when I can help a customer make their job easier,” comments Bevin, one of our valued CSRs. “Sometimes simple changes to their accounts can result in substantial time savings.”
Communication with the customers is their first priority. Whether the client needs to add a trading partner, upgrade their EDI account with expanded functionality, or inquire about a current promotion, the CSRs effectively manage all requests.
The CSRs attend ongoing training on new products and product developments. This acquired knowledge is leveraged to provide assistance to clients on solutions training, time saving techniques, and integration options. If a client has a need or inquiry that requires additional expertise, the CSRs promptly direct them to the relevant department. No matter the issue, the CSRs have a solution.
Leveraging DiCentral’s advanced support system, the CSRs stay abreast of customer requests, ensuring thorough completion of projects. Coordination among customers and internal departments is a challenging task that the CSRs tackle with enthusiasm.
“I enjoy the dynamic atmosphere in which we work; coordination and customer dedication are must have qualities,” comments Yvonne, a valued CSR. “Knowing that my work ultimately benefits the customers makes it worth the effort.”
When it comes to customer service, nobody does it better than DiCentral.
To contact the CSR team, call 281-480-1121 ext 310 or email
