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From The CEO

Dear Customers and Partners,

Innovation is the name of the game at DiCentral. Our industry experts regularly expand our product/service line with solutions that tackle current supply chain challenges. In addition, systematic upgrades are made to our current applications to better meet your needs. We prioritize our software development based upon input from you.

Your satisfaction and voice matter to us. That is why we are asking you to participate in our annual customer survey. Your feedback is the basis for our understanding of the needs you have now, as well as any needs you may have in the future. We thank you for your business; we look forward to serving you for many years to come.

Thuy Mai, CEO

Get Your Invoices E-mailed

To better protect the environment and provide more efficient service to our customers, we now offer billing delivery via email. If you are interested in or have any questions regarding this convenient form of invoice delivery, please contact Crystal at

Help DiCentral Help the World

August 2009 Newsletter

DiCentral is Giving Away 4 Netbook Personal Computers

It’s that time again! Each year DiCentral sends a survey to our clients, asking for your feedback on a number of topics including our solutions, service, and product development. By taking a few minutes to answer the survey, you will help provide us with better insight to service your needs. Your participation is appreciated; we look forward to your responses.

You will also have a chance to win 1 of 4 Netbook personal computers.

To take this short survey, please go to http://www.tinyurl.com/dicentralsurvey

Entries must be received by August 28, 2009.

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Investing in Integration

By Jean Respass

Have you ever examined ways to improve customer service and minimize the retail chargebacks? Are you looking for a more efficient method to process inbound sales orders or expedite customer payments? If these topics are areas of interest to your business, consider investing in EDI Integration. Back office integration can reduce the manual document process by more than 50%.

Industry studies in retail have benchmarked the cost to manually process a sales purchase order as costing a small to midsize supplier between $5 and $10 per order depending on the number of line items. The cost to manually process creating and sending the Invoice was recently benchmarked at an average of $10 to $20 per Invoice. If you are a Broker, the cost to match Orders with Invoices will average from $5 to $10 per transaction. A distributor can average between $10 and $25 per transaction to manually process Invoice Adjustments.

At DiCentral, our Solutions Integration Team understands the challenges of how to reduce costs throughout the business process. We have helped thousands of customers reduce manual document processes and operating costs through our advanced data integration tools. In addition, we have simplified the most complex outsourced supply networks representing multiple verticals and industries. Contact DiCentral today at or 281-480-1121 option 4 and let our solutions team help you plan your next integration project.

* Source: Inez Blackburn, 2002, Grocery Industry Supply Chain Benchmark Study published by Electronic Commerce Council of Canada

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Q & A from DiSupport

At DiCentral, our focus is on delivering reliable, user-friendly service to our client base. For our Customer Support team, this is no exception. This month, they would like to share the answers to commonly asked questions on account user capabilities.

• How do I change my password? If you are your account’s administrator, go to the Options tab then select User Configuration > Passwords.
• What happens if I forget my password? The primary or secondary contact associated with your account may reach Customer Support at or (281)480-1121 option 3.
• If I go on vacation is it possible for me to turn off the DiCentral email notifications of new incoming documents, or to temporarily change the recipient? From Options tab, select User Configuration > Miscellaneous > Email Notification. To turn off notifications, uncheck one or more of the checkboxes. Or you can change or add to the existing email addresses that receive email notifications by editing the text fields. For multiple email addresses, separate each address by a comma-and-space.
• Can different users be assigned different levels of access? Your account administrator can create additional user passwords with different levels of functionality from the Options tab > User Configuration > Passwords. DiCentral can also create special custom passwords for a small fee (such as passwords that allow access to multiple DiCentral accounts, or only to certain trading partner documents, or that limit user actions to label-only or to not allow document editing, etc). This can be useful to limit access by your warehouse personnel to only what they need for their tasks. For more information or to setup a custom password for your account, contact our Customer Support Representatives at or (281)480-1121x310.

For other frequently asked questions and useful tips, please visit our online help files that can be accessed from the Help tab in your mailbox. And of course, our friendly customer support is always a phone call (281-480-1121 option 3) or an email away

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Get Connected for Free

It’s back by popular demand! For a limited time only, we are offering you the chance to add a trading partner for free. Call 281-480-1121 ext 310 or email for details.

Offer expires September 30, 2009.

Certain restrictions apply. Offer subject to change without notice.

 

 

 

 

 

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