From The CEO
Dear Customers and Partners,
2011 is officially here. For many of you, that means time spent implementing new business initiatives or revamping old ones, all in order to grow your business’ success for a profitable new year. You already employ one or more of DiCentral’s offerings, so what else is available to help streamline your supply chain and clear the way towards meeting your 2011 goals?
DiCentral offers a number of solutions for both retailers and suppliers, including integration solutions that are scalable to the size, growth, and unique requirements of your business. In addition, DiCentral develops and markets a complementary suite of supply chain applications for our customers, including EDI testing, Global Enablement, Web EDI, Managed Services, and more.
Call us for a free consultation and evaluation of your current workflow environment. We may be able to offer improvements in efficiency, compliance, or speed to your operation.
On behalf of DiCentral, I’d like to wish you a wonderful and prosperous New Year. We look forward to helping you reach your goals this year.
Thuy Mai, CEO
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Help DiCentral Help the World
DiCentral North America
1199 NASA Parkway,
Houston, TX 77058
U.S.A
Tel. +1 281-480-1121
Fax. +1 281-480-1181
DiCentral Company, LTD, Vietnam
50/13 Truong Son Street
Ward 2, Tan Binh District
HCM City, Vietnam
Tel. + 84 8 8485 182
Fax: + 84 8 8486 462 
DiCentral Limited, Hong Kong
16/F, Tesbury Centre
28 Queen’s Road East
Hong Kong
Tel: +852 3103 2879
Fax: +852 2861 2332
DiCentral Technology (Shenzhen) Limited
Room F, 11/F, Block B, Lushan Building
66 Chunfeng Road, Luohu District
Shenzhen
China.
Tel: +86 755 8232 2386
Fax: +86 755 8232 3637
DiCentral North America, Wisconsin
5215 N. Ironwood Rd.
Suite 216
Glendale, WI 53217
USA
Tel: +1 262-387-1140
Fax: +1 262-387-1150
www.dicentral.com
1st Quarter 2011 Newsletter
DiCentral CEO Thuy Q. Mai Named a 2011 Pro to Know by Supply & Demand Chain Executive
DiCentral has received congratulations from Supply & Demand Chain Executive that its Chief Executive Officer Thuy Q. Mai has been named a 2011 Pro to Know.
The Supply & Demand Chain Executive Provider Pros to Know is a listing of individuals from a software firm or service provider, consultancy or academia who have helped their Supply Chain clients or the Supply Chain community at large prepare to meet the significant challenges in the year ahead.
Mr. Mai successfully increased supply chain efficiency through the EDI enablement of several retailer/supplier relationships during the past year. In each of these enablement programs, Mr. Mai effectively strengthened efficiency in supply chain workflow. As an example, Mr. Mai’s efforts with one supplier brought improved cost savings attributable to less time usage, less resource consumption, and a smaller workload—all through the streamlining of EDI processes.
“Our annual list of Provider Pros to Know highlights the many thought-leaders who are helping to shape the Supply Chain industry and advance Supply Chain as a respected discipline in the enterprise,” said Barry Hochfelder, editor of Supply & Demand Chain Executive. “Their efforts in developing the tools, processes and knowledge base necessary for Supply Chain transformation, and in promoting new approaches to supply chain enablement, have earned them a place on this year’s Provider Pros listing.”
The full listing of the 2011 Pros to Know are available in the February/March 2011 issue of Supply & Demand Chain Executive magazine and e-book beginning in early March and on the Supply & Demand Chain Executive Web site at SDCExec.com/2011Prostoknow.
DiCentral’s Greatest Asset: Customer Support
A company is only as strong as its customer support team—DiCentral gets this. We understand that the role of support is to embody our company’s values in simplifying the business processes of our customers. Our support team works with both suppliers and retailers, going above and beyond in order to satisfy all customer needs, and it shows: in our 2010 customer survey, 97% of our customers stated that they would recommend DiCentral’s products and services to their peers. Thanks for the ratings. We plan to continue to meet your expectations this year.
DiCentral Provides Pre-Integrated Inventory and Order Management with DiOMS
DiCentral recently released DiOMS, a pre-integrated inventory and order management system that provides receiving, shipping, order management, invoicing, and data integration. With this offering, DiOMS users are provided with a complete order management system that delivers optimal customer fulfillment, as well as visibility, process, and control to manage supply and demand across the user’s entire extended supply chain.
DiOMS meets users’ business objectives in terms of features and costs, eliminates development risks concerning data mapping, manages communications with trading partners, and integrates with backend ERP and accounting applications, such as QuickBooks. Current and future net needs positions are provided through comprehensive order management, while detailed reports of inventory levels are available for viewing and evaluation. With DiOMS, all levels of inventory are available, including items and quantities, location, demanded, available, allocated, and sold. With minimal installation of inexpensive hardware and software infrastructure, the solution significantly reduces the initial investment and minimizes on-going operational expenses. Our expertise and experience in providing data integration solutions using proven tools and processes ensures that the solution’s implementation and activation are in accordance with the agreed upon time schedule.
“Designed with small to medium businesses
in mind, DiOMS is a global order
management system that provides the
visibility, process, and control to manage
supply and demand across your entire supply chain,” said Mike Neadeau,
DiCentral’s vice president of sales.
“DiOMS offers users a portable, industry specific application layer to any global supply chain environment. From demand capture to customer delivery, DiOMS affords not only a bird’s-eye view of the user’s extended supply chain, but also the tools for providing world-class customer fulfillment.”
For more information on DiOMS, please
contact Mike Neadeau at 281-480-1121 ext.
113 or email 
.
DiCentral Honored at 2010 Fast Tech 50 Awards
Houston’s 50 fastest-growing technology companies were honored at the Houston Fast Tech 50 luncheon presented by the Houston Business Journal and held at the Hilton Americas Houston Hotel.
DiCentral was ranked as No. 38 on the Houston Fast Tech 50 list which included itRobotics Inc., Centre Technologies, Andarko Industries LLC, Wise Men Consultants, and many more successful Houston-based companies.
Over 450 Houstonians from the business community cheered on the 2010 Fast Tech 50 award recipients at the luncheon where the rankings were first made public. Companies making the list were ranked by percentage of revenue growth over the past two years.
“We’re honored to rank among the Fast Tech 50 for the first time,” said Mike Neadeau, DiCentral’s vice president of sales. “Our seventeen percent revenue increase over the previous year demonstrates the demand for new technology in the field of EDI, and we continue to fulfill that need with our expanding suite of software and services.”
DiCentral to Exhibit at Microsoft Convergence 2011
Convergence is an annual conference hosted by Microsoft for the Microsoft Dynamics community. Microsoft’s ERP suite includes Dynamics AX, GP, NAV, and SL. Approximately 10,000 attendees are expected, including partners, Dynamics users and prospects, Microsoft personnel, industry experts, and members of the media. Throughout the event, there will be more than 400 sessions covering Microsoft Dynamics and the latest Microsoft products.
This year the conference will be held on April 10th – April 13th in Atlanta, Georgia, and it will mark DiCentral’s fifth consecutive year to exhibit at Microsoft Convergence. We will have our EDI experts on hand to discuss EDI issues, trends, and the latest upgrades made to DiCentral’s solutions. Come see us at booth #937!
DiCentral Named as Finalist in 2011 Stevie® Awards for Sales & Customer Service
DiCentral was named a Finalist recently in the Customer Service Department of the Year category in the fifth annual Stevie Awards for Sales & Customer Service.
The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards.
Nicknamed the Stevies for the Greek word “crowned,” winners were announced during a gala banquet on Monday, February 21 at the Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries attended.
More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of more than 60% over 2010. There are 25 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 40 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year. DiCentral was named as a Finalist in the Customer Service Department of the Year category.
“We’re honored to be considered for Customer Service Department of the Year,” said Tina Smith, director of customer support for DiCentral. “We understand that the role of support is to embody our company’s values in simplifying the business processes of our customers, going above and beyond in order to satisfy all customer needs.”
Members of the Awards’ Board of Distinguished Judges & Advisors selected Stevie Award winners from among the Finalists during final judging, which took place January 24 – February 4. Finalists were chosen by business professionals worldwide during preliminary judging. “Being named a Finalist in the Stevie Awards for Sales & Customer Service is an important achievement,” said Michael Gallagher, president of the Stevie Awards. “It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the Finalists on their achievement and wish them well in the competition.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.stevieawards. com/sales.
Dicentral’s Blog
“If you haven’t already, visit our blog at http://edi.dicentral.com/. We are excited to introduce this new venue in an effort to better share our industry knowledge and expertise concerning all things supply chain and EDI related. Check back often as we plan to post twice monthly discussing the latest trends in supply chain development from the perspectives of industry specialists.”