Support for Embedded Integrated Suite with Microsoft Dynamics NAV

DiCentral provides support to help you quickly address technical issues if they arise. Our NAV support team is just a phone call or email away.

DiCentral’s support team is worldwide (United States, Canada, Vietnam, China, Japan) and can be reached by emailing support@dicentral.com or calling 877-TRUE EDI (1-877-878-3334 option 3). Our focused NAV support team is located in Montreal, Quebec, and can be reached at 1-877-700-7223 ext 103.

A company is only as strong as its customer support department—DiCentral gets this. We understand that the role of customer support is to embody our company’s goal to simplify your business processes. So as a customer, what can you expect from DiCentral’s support team?

Our customer support department is staffed by living, breathing people who are well-versed and well-trained in the ins and outs of DiCentral’s offerings. In fact, the Houston-based support department is housed on the same floor as our software engineering and development department. By keeping both of these departments close together, members of support are able to work alongside members of engineering and development in order to address the needs of customers. In this way, customers can be assured that the person on the other end of the line has the necessary resources to best handle their needs.

DiCentral provides our NAV EIS clients the same level of support. There are no extra fees or plan choices for support on DiCentral’s Embedded Integration Solution. Response time for NAV EIS support is 1 to 24 hours, depending on the severity of the issue. DiCentral takes all support issues seriously. All requests are handled promptly, but critical incidents are escalated for quick resolve. Please ask us about NAV ERP consultation, provided for a low fee.

Our solution and support are scalable to your specific NAV version. Full customer support is provided for most recent NAV solution and 2 prior versions. DiCentral follows the Statement of Direction for Microsoft Dynamics NAV. Upgrades to DiCentral’s Embedded Integrated Suite for Microsoft Dynamics NAV are consistent with the latest version of Microsoft Dynamics NAV.

DiCentral’s NAV focused support team has a deep understanding of NAV and Electronic Data Interchange (EDI), and how to harmonize the two. Our solutions and support, along with Microsoft Dynamics NAV, will help your organization reach its highest potential.

Please visit our FAQ.

http://www.dicentral.com/support/dicentral_faqs.html

Montreal NAV focused support:

1-877-700-7223 ext 103

Support-edi@alligacom.com

For escalated support incidents:

Terry.foster@dicentral.com

US Corporate Headquarters Support:

Main: 281-480-1121 option 3

Toll free 1-877-TRUE EDI (1-877-878-3334)

Support@dicentral.com

Twitter
Google+
Linkedin
Twitter
Linkedin