CAREERS AT DiCentral

DiCentral Corporation is an exciting, growth-oriented technology company dedicated to providing exceptional customer service and the most reliable and affordable business-to-business e-commerce solutions. DiCentral is a B2B data integration company with the most advanced and cost effective web-based and integrated Electronic Data Interchange (EDI) solutions in the market today. We presently service thousands of customers who are trading with 700+ retailers and Global 2000 companies – including Federated Department Stores, Inc., 3M, Walgreens, Kroger Company, Saks Stores, May Department Stores, Sears, Academy Sports, JCPenney, Urban Outfitters, Target Corporation, Nordstrom and Wal-Mart.

Employees at DiCentral are rewarded with competitive benefits and salaries. Our team members enjoy the opportunity to work in a high-energy, fast-paced, collaborative environment with a company that is experiencing significant growth in a rapidly emerging industry.

We are currently seeking professional, career-minded individuals to join our team. Come grow with us and be part of this exciting journey!

FEATURES

We offer the following benefits to all eligible employees:

  • Health, Dental, Life and Vision insurance
  • Short term and long term disability
  • 401K Plan
  • Paid vacation and personal days
  • Paid holidays
  • Stock options
  • Onsite Recreation Center

POSITIONS AVAILABLE

Select and click a job title from the list below to see a description of the position’s duties, qualifications, and additional information about the job.

To Apply:

Email resume to . Submit copy of resume in body of email, as a word document or in PDF format. Please indicate position in the subject line. Include in a cover letter salary requirements, along with how you heard about the positions.

ACCOUNT SERVICE REPRESENTATIVE

SUMMARY: Provide top-notch customer service to DiCentral's key customers. Be point of contact for major accounts. Work with various departments like Accounting, Sales, Technical Support, Engineering, etc. to resolve customer issues. Communicate/educate customers on DiCentral products and features, and discount/promotion programs.

  • RESPONSIBILITIES:

    Provide high-touch services to DiCentral’s top customers.

  • Be key point of contact for customer service issues
  • Expertly coordinate resolution of customer issues in timely manner
  • Develop deep understanding of customer profile, satisfaction, IT environment and plans
  • Document these information in CRM and update contact information
  • Generate cross-sell/up-sell opportunities among existing customer base

Roll out discount/promotion programs to existing customers

Create and improve customer communications (e.g. Welcome Letter)

Conduct customer satisfaction surveys

Identify and collect data for key customer satisfaction performance metrics.

  • REQUIREMENTS:

    • Education: Two Year Degree or equivalent experience. Skills: Knowledge of information/computer technologies. Knowledge of Microsoft Office (Word, Excel, Outlook). Three to five years experience in customer service, account management, or project management. Prior sales or project management skills preferred.

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DEVELOPMENT ENGINEER

  • Position Summary:

    The Developer and Applications Engineer will spend about 50% of their time engineering solutions for client’s needs, while the remaining 50% will be divided between a wide variety of daily tasks including: customer service, order entry, shipping and receiving, testing and assembly.

  • Essential Functions:
    1. Work with end users, fellow developers, and management to create program specifications, and develop working programs.

    2. Perform appropriate tests of applications to ensure programs suit desired needs.

    3. Deploy developed programs.

    4. Write documentation for programs.

  • Other Functions:
    1. Provide training as needed to end-users.

    2. Provide support to users and maintain programs.

    3. Delivers quality code and attention to detail that meets the requirements and specifications on time.

    • Education and Skills Requirements:

      • Education:

      Requires a minimum of B. S. degree in Computer Science, Software Engineering or similar area strongly preferred.

      Experience:

      Familiar and flexible with various software development methodologies.

      Candidates must possess knowledge and/or experience in as many of the following areas as possible ASP, .NET, Java and SQL Server. Proven record of learning new technology as business requirements evolve.

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SALES DIRECTOR-SUPPLY CHAIN SOLUTIONS

  • Position Summary:

    Responsibility is to sell DIcentral’s supply chain solutions

  • Essential Functions:
    1. Develop, manage and close sales opportunities for DiCentral’s suite of Supply Chain software solutions. Emphasis on DiOMS and DIVerify.

    2. Management of product launch and expanding sales efforts.

    3. Communicate DiCentral’s value proposition in order to increase sales of our core products/services: DiFlatfile, DiIntegrator, DiAnalyst, DiSync, DiLogistics, Consulting and Special Projects.

    4. Manage time effectively to generate most calls and generate referrals for our Sales Director team.

    5. Display effective use of company resources in selling to DiCentral’s customer base and leads from various incoming channels.

    6. Generate leads through cold calling, and assisting in developing marketing collateral.

    7. Complete other job related tasks assigned by supervisor.

    8. Travel to customer/prospect sites, sales conferences and trade group events.

  • Other Functions:
    1. Provide assistance in customer’s inbound inquiries regarding pricing, billing, and other tasks that ensure a reputation of responsiveness by DIcentral
    • Education and Skills Requirements:

      • Education: Four Year Degree or equivalent experience.

      Experience: 1 plus years ERP sales experience

      Skills: Three to five years experience in software, telecommunications or other sales fields. Create Value Proposition, Sales Presentation Skills . Advanced skills in Microsoft Office software applications. Experience managing pipeline using CRM software

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TECHNICAL SUPPORT CONSULTANT

  • Position Summary:

    This individual will become an expert in DiProducts and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.

    Level 1:

  • Essential Functions:
    1. Answer implementation support phone lines and emails.

    2. Resolve technical issue/errors related to DiCentral products.

    3. Train customers to use their DiCentral products.

    4. Manage time effectively to generate most calls and generate referrals for our Sales Director team.

    5. Work with EDI mapping in upgrading EDI maps.

    6. Track support inquires through the support CRM insuring the customer issue is resolved.

    7. Assist customers during installation process as needed.

  • Other Functions:
    1. Any other duties as assigned by supervisor.

    2. Independently research errors involving DiProducts.

    3. Assist in the creation of support documentation.

    4. Check set-up guidelines for accuracy and clarity.

    5. Help train new Implementation Support Employees

    • Education and Skills Requirements:

      • Overall position requirements:

      Must be customer service oriented with strong follow up skills; analytical with strong troubleshooting skills; and able to work in a dynamic and fast-paced environment.

      General understanding of Windows OS, SQL server and application operations related to company offered services required.

      - High School Diploma required. Associate degree or 24 college credit hours in technical field preferred.

      - 1-2 years experience in technical support / account management field preferred

      - Strong understanding of supply chain business processes and technology.

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CUSTOMER SUPPORT

  • Position Summary:

    This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.

    Level 1:

  • Essential Functions:
    1. Answer support phone lines and emails.

    2. Resolve technical issue/errors related to DiCentral web services.

    3. Train customers to use their DiCentral web account.

    4. Work with EDI mapping in upgrading EDI maps.

    5. Track support inquires through the support CRM insuring the customer issue is resolved

  • Other Functions:
    1. Follow-up on unacknowledged transactions.

    2. Set-up and maintain EDI trading partner relationships as needed.

    3. Any other duties as assigned by supervisor.

    • Education and Skills Requirements:

      • Overall position requirements:

      Must be customer service oriented with strong follow up skills; analytical with strong troubleshooting skills; and able to work in a dynamic and fast-paced environment. Working knowledge of windows XP and Microsoft Office required

      Level 1:

      - High School Diploma required. Associate degree or 24 college credit hours in technical field preferred.

      - 1-2 years experience in technical support / account management field preferred

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